Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@circinn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@circinn.com.
US Orders and Import Tariffs
Orders shipped to the United States are sent Delivered Duty Paid (DDP), meaning applicable US import tariffs are paid before delivery and you will not normally be asked to pay these charges when your order arrives.
If you choose to return an order for a refund, any US import tariff or customs duty already paid on your behalf is non-refundable where we are unable to recover that charge from the relevant customs authority. This amount will therefore be deducted from any refund due.
This does not apply where goods are faulty, damaged, incorrectly supplied, or where you otherwise have a legal right to a full refund.
Buyers are responsible for the cost of return postage for change-of-mind returns. Items must be returned in their original condition.
Custom-made or personalised items cannot be returned for change of mind.
Incorrect or Incomplete Delivery Addresses
Please check your delivery address carefully before placing your order. We are not responsible for non-delivery or return of an order where the address supplied by the buyer is incorrect or incomplete.
If an order is returned to us for this reason, the buyer will be responsible for the cost of redelivery, including any additional postage, import tariffs, customs charges or other costs incurred in sending the order again.
If a refund is agreed instead of redelivery, postage and any non-recoverable import tariffs, customs duties or other delivery charges already incurred will be deducted from the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised or engraved items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
If you wish to exchange your item for another piece of jewellery, please send back your original item in its original packaging. Once received, we will either refund or charge the difference in price before sending out the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.